Hours of Operation
Owing to safety and welfare considerations we do not operate between sunset and sunrise. Normal hours of operation are 1 ½ hours after sunrise and prior to sunset, Monday – Saturday.
Charters that occur out of hours incur a 50% surcharge. The definition of out of hours are:
- Public holidays
- If a charter begins prior to 1 ½ hours after sunrise or before sunset.
Emergency call outs that require immediate attention are charged double the charter rate.
Charters and other services during exceptional circumstances and states of emergency are POA.
We are closed on 25 and 26 December.
In accordance with Queensland Health Directives all guests will be required to use the Check in QLD app. Effective 17 December 2021 anyone lacking a vaccination tick will be refused service and forfeit their payment in full.
We aim to provide unique experiences for customers with specific needs that are comfortable and hassle free, whilst ensuring the safety of passengers and our staff.
Safety of our guests and staff is first and foremost on all of our charters. Our operations are underpinned by the Marine Safety (Domestic Commercial Vessel) National Law Act 2012 (Cth), Schedule 1, sections 21 and 22 which states:
“A passenger on board a domestic commercial vessel must:
- Take reasonable care for their own safety
- Not interfere with or misuse any safety equipment or system on the vessel
- Comply with any reasonable and lawful directions of the master or member of the crew of the vessel
- Not risk the safety of another person.”
Prior to boarding the Master of the Vessel makes an assessment as to the ability of all passengers to meet this criteria based on the conditions on the day. Any guest who is unable to meet this criteria will be deemed unfit to travel, refused passage and a refund offered as per the criteria below.
If you or any of those travelling with you have specific needs, in other words for example if anyone in your party would be restricted from sitting in the exit row of an aircraft, you should contact us to make special arrangements for your circumstances to avoid disappointment.
Deposits and Payment
A 50% deposit is required to secure your booking within seven days of making the reservation. Final payment is due upon completion of the charter.
We may offer 14 day terms to qualified guests at our discretion.
Payment by credit card is preferred and does not incur any additional fees. Please contact us for a secure link.
Payment by EFT to: BSB: 034 223 Account: 222351 Name of Account: Stuart Brian Alexander and Adele Jean Pile
If you cancel your adventure 48 hours or more before your departure, a full refund less a $35 administrative fee will be made.
If you cancel less than 48 hours before your departure your deposit will be forfeited.
COVID-19 may result in the issuing of government orders that prevent travel. Current consumer law does not require businesses to refund or give a credit under these circumstances. Unfortunately our generous policy of no-questions-asked-refunds for COVID-19 was abused by several guests. Cancelations as a result of government orders may be issued with a credit or refunded as per the aforementioned cancellation policies at our discretion.
We reserve the right to cancel bookings due to unforeseen circumstances, such as adverse weather or mechanical failure, and fully refund any deposit.
All picnic hampers are paid for in advance and not refundable in the event of a cancellation less than 48 hours prior to booking. Your picnic hamper will be available on the day at our office in Mission Beach.
We strongly recommend that our guests purchase travel insurance for peace of mind to cover accidents, illness and unforeseen happenings.
Nobody likes to pay extra if they can avoid it. You can avoid being charged late fees of 10% per annum on outstanding balances, in addition to a $12 per month administration fee for each outstanding month, when you pay your bill on time.
Who we are
Our website address is: https://missionbeachcharters.com.au
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